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Frequently Asked Questions
Sears Card®
Where can I use my Sears Card besides sears.com?
What services can be conducted over the phone?
Where can I make a payment?
Sears MasterCard®
What makes the Sears MasterCard card different than a Sears Card?
How do I transfer balances to my Sears MasterCard?
What types of balances can I transfer?
Sears Commercial One®
How would a Sears Commercial One account benefit my business?
Will this account help to simplify my record keeping?
If other employees have access to this account, can I keep track of their purchases?
How do I apply for a Sears Commercial One account?
Benefiting from Account Online:
How do I register for Account Online?
What are the benefits of Account Online?
Is there a fee for Account Online?
If I register for Account Online, will I still receive paper statements in the mail?
New Cards
Will a new card automatically be sent to me when my card expires?
AccountCare®
Do I have to pay for AccountCare when I don't have a balance on my account?
Does it cost anything additional to have extra coverage for another authorized user?
How can I find out if I am eligible?
Sears Card
Where can I use my Sears Card® besides sears.com?
You have the flexibility to use your Sears Card® at Sears, Kmart1, Sears.com, Sears Essentials, Sears Grand, Sears Hardware, Sears Auto Centers, Sears Hometown Stores, Lands' End, landsend.com, The Great Indoors, and Orchard Supply Hardware (all members of the Sears Holding Company family of companies).
You can also use your Sears Card® at Sears Repair and Product Services, Sears Dental, Sears Portrait Studios, Sears Optical, Sears Flowers, AOL (for monthly provider fees) and Avis.
What services can be conducted over the phone?
- Balance Inquiries-Account Balance
- Available Credit
- Last Payment Amount
- Last Payment Date
- Current Minimum Payment Due
- Payment Due Date
- Request a Duplicate Statement
- Request Recent Transaction Information
To locate our phone number, please go to the Contact Us / FAQs tab, or the phone number is listed on the back of your credit card.
Where can I make a payment?
- A Sears store
- On the Internet through Account Online
- By mail. For our payment address, select the Contact Us / FAQs tab. Please indicate your Sears account number on your check to ensure fast and accurate processing.
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Sears MasterCard® Card
What makes the Sears MasterCard® Card different than a Sears Card®?
The Sears MasterCard® Card offers the same great benefits as a Sears Card®, but it may also be used at millions of locations worldwide. It can also be used for cash advances at thousands of ATM and branch banks all over the world, if your account has a cash advance feature.
How do I transfer balances to my Sears MasterCard Card®?
Simply sign-on to Account Online and select Transfer Balances under the Manage My Account menu, then choose, if an offer is available for your account, Request a Transfer(s) and follow the instructions. Or, when your card arrives, use your home phone to call the number that is provided with your new card. If you qualify for an offer, we'll contact your other lenders and move those balances to your new Sears MasterCard®. Please have the names and addresses of your lenders, your account numbers and your balance amounts ready when you call.
What types of balances can I transfer?
If your account qualifies, you can transfer balances from your bankcards and store credit cards to your Sears MasterCard® account. You can also transfer your auto, student or personal loans. We cannot balance transfer to a checking account, savings account, another person, the IRS, or another account issued by Citibank (South Dakota) N.A. or its affiliates.
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Sears Commercial One®
How would a Sears Commercial One account benefit my business?
It allows you to:
- Separate business and personal transactions for accurate business records.
- Make all your business purchases at Sears by phone, fax, and in-store-with one convenient account.
- Simplify expense tracking, bookkeeping and more.
- Track purchases with itemized invoice detail.
- Access help through Sears Business Resource Center.
Will this account help to simplify my record keeping?
Yes. You will receive both a monthly statement of all account transactions as well as invoice detail for current purchases and credits.
If other employees have access to this account, can I keep track of their purchases?
Yes. Detail is automatically provided for current purchases. However, we recommend establishing cardmember accounts in order to track purchase activity by employee.
How do I apply for a Sears Commercial One® account?
There are 3 easy ways to apply:
- Call 1-800-599-9710
- Visit www.SearsCard.com, select the link for Sears Commercial One® and download the appropriate application-general business or property management.
- Ask an associate for an application while in your local Sears or Sears affiliate store.
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Benefiting from Account Online
How do I register for Account Online?
It’s easy. You can sign up now for access.
What are the benefits of Account Online?
By signing up for Account Online, you’ll enjoy fast and secure access to your account information any time online.
Review recent statements
Schedule payments
Pay your bill online
Update your account profile
Download easy-to-read reports
Is there a fee for Account Online?
Account Online is available at no additional cost.
If I register for Account Online, will I still receive paper statements in the mail?
Paperless statements can be sent to you if you update your statement profile in Account Online.
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New Cards
Will a new card automatically be sent to me when my card expires?
Your account status is reviewed at the time of expiration. If it is open and in good standing, a new card(s) is automatically sent to you if you qualify. A new card(s) is sent to you prior to the expiration date so you will have it when the old one expires.
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AccountCare®
Do I have to pay for AccountCare when I don't have a balance on my account?
You only pay when you have an New Balance shown on your billing statement. If you pay your New Balance before the Statement Closing Date shown on your statement, you will not be charged for AccountCare. Learn more about the optional AccountCare program costs.
Does it cost anything additional to have extra coverage for another authorized user?
AccountCare provides protection for an authorized user at no additional cost. To be eligible, the authorized user must be a spouse or domestic partner, must reside in your household, and must be at least 18 years old.
Refer to your AccountCare Program's Terms & Conditions.
How can I find out if I am eligible?
AccountCare is available to Sears cardmembers of Citibank who are in good standing as determined by Citibank.
You can learn more online about AccountCare. Or, if you would like to have information sent to you, write to us by signing on to Account Online (first-time users need to register first) and going to the Help / Contact Us tab and selecting Send a New Message.
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